Digital product access
Once digital access, product entitlement, or other non-returnable access has been delivered or activated, refund eligibility may be limited.
Commercial policy
Refund Policy
DDJ.ai may support paid product access and scoped service orders. Refund handling depends on the product type, activation status, delivery stage, and any confirmed agreement.
General principles
Scoped service orders
For analysis, visualization, integration, or other scoped service work, the confirmed quotation, invoice, or signed agreement controls the refund and cancellation boundary.
Case review
Refund requests are reviewed according to the specific product, activation status, delivery progress, and any executed commercial documents.
Typical scenarios
Before activation
If a paid entitlement has not been activated or materially delivered, refund review is generally simpler.
After digital access or service work starts
When digital access has been granted or service work has started, refunds may be partial, restricted, or unavailable depending on consumed scope.
Enterprise collaboration already started
When human service hours or delivery work have begun, the already-consumed scope is normally not refundable.
Need a review
Send the order context for manual review
For the fastest review, email the order number, account email, purchase date, and a concise explanation to [email protected].